Delivery
urusakwater.com ensures your order is packed professionally, and safely and quickly delivered to the specified delivery address. We use the following shipping methods for the Netherlands and outside the Netherlands:
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MyParcel with Track & Trace information in email(s) via MyParcel (PostNL). |
You can track the status of your order by logging into Your account or by visiting Track order with your order id (mentioned in the confirmation e-mail) and e-mail address. Delivery will take place at the specified delivery address. When no one is present at the time of delivery (and the package does not fit in the mailbox) MyParcel will attempt to leave the package with neighbours. In such cases, a written notice is left. If the package cannot be delivered, the addressee will be informed in writing, stating: the possible options for a second attempt, the time and location of safekeeping and possible periods in which the shipment can be collected up at that location.
We only deliver to residential and business addresses. No P.O. boxes or other (public) delivery locations are allowed (or at your own risk). Take for example locations where nobody is present to personally accept packages in your name and with your explicit permission (examples: UPS or DHL drop-off locations, etc.). Packages that are nevertheless addressed in this way can often not be delivered and are returned to sender. This can take 1-4 weeks (depending on the country in question). In that case you are responsible for the package until it has been received and for the shipping costs that have been charged. If the package is lost during the return, you are responsible for the full purchase amount minus the amount that is reimbursed (packages abroad are always sent insured). If you then wish to receive the order at a new (permitted) address, the full shipping costs for resending the order will be charged to you. The package will be sent when the return shipment has been received and the shipping costs have been paid. If you cancel the order, the purchase amount minus the shipping costs will be reimbursed.